If desired, define call forwarding rules for when the user is unable to answer, or in the case of an internet outage. Once you have created your voicemail password, you can change your voicemail greeting from your phone or from the Virtual Office Mobile app. How do I configure my voicemail settings? Create your outgoing voicemail message.
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Receive your faxes electronically in Virtual Office, and get email notifications of new voicemail messages.
Typically, voicemail passwords are set by your account administrator upon creation of your account. This is an optional step to associate the extension with a specific location within the company.
Ring Groups are collections of extensions to which calls can be forwarded. Where do I find instructions on troubleshooting common product issues? You can create meetings and handle calls using 8x8 services odfice from Outlook and Skype for Business.
Set up your Auto Attendant options for the user. To offboard a user no longer with the company, you can disable their profile and reset their extension. If desired, define call forwarding rules for when the user is unable to answer, or in the case of an internet outage.
A call queue allows incoming calls to be handled in the order received by the first available agent. Deskto; services are set for each user at the extension level. Virtuaal do I configure my voicemail settings?
Virtual Office Desktop
Virtual Office Desktop is the 8x8 unified communications app for your birtual or tablet. Assign an extension to a Branch. How do I reset my Virtual Office password?
You can change your password using Virtual Office Desktop or your phone. Change or view your voicemail password.
Download Virtual Office Desktop - 8x8 Support Knowledge Base
If applicable, set up the following: Define outbound calling options. Sync your Microsoft Outlook contacts to Virtual Office.
Create your outgoing voicemail message. To begin the user onboarding process, follow the steps below. How do I onboard new users? How do I offboard a user? You can also assign their extension to a branch, which will allow their calls to be routed more quickly. The user profile establishes their account details, and the extension serves as their contact number within your network. You should define what sections of the account the user will be able to access.
Managing Virtual Office Users
Specify your user's number as a primary or secondary extension. Voicemail and Fax Notifications: Configure a user's Account Privileges. A primary extension is an initial contact for the call queue and the secondary extension acts as an overflow if the queue is full.
Ove rview Cirtual services are set for each user at the extension level. This can include adding them to the company directory, turning on the dial-by-name feature for their extension, or setting the Auto Attendant to forward calls to their extension.
The basic steps in onboarding new users are creating a user profile, giving the user an extension, and activating their desk phone. Once you have created your voicemail password, you can change your voicemail greeting from your phone or from the Virtual Office Mobile app. This feature will allow your calls to be routed to a group of extensions, so you can forward calls to alp teams or departments.